Contact Us
Got a question about one of our reviews, spotted something that needs updating, or want to flag a new online casino we should look at? This page covers how to reach the Online Casinos team and what we can (and can't) help with.
How to reach us
The most reliable way to contact Online Casinos is by email at [email protected]. We read every message and try to respond within a couple of business days, though volume can push that out during busy periods. Please include enough detail — which casino, which bonus, which page — so we can look into it properly rather than going back and forth.
What we can help with
- Corrections or updates to information about a listed casino — bonus terms change often, and if something on our site is out of date we want to fix it
- Questions about how we assess and rank new online casinos, including why one site ranks above another
- Suggestions for a new online casino you think should be reviewed
- General feedback on the site, its layout, or its content
What we can't help with
We're an independent review and comparison resource, not the casinos themselves. We can't process deposits or withdrawals, resolve a dispute over a specific bet or bonus, verify your identity for an account, or access any casino's customer records. Those requests need to go directly to the casino's own support team, usually reachable through live chat or the help section of their site once you're logged in.
If your concern is about your own gambling habits rather than a specific transaction, our responsible gambling page lists tools and support services that can actually help — deposit limits, self-exclusion options, and where to find support if things have stopped feeling under control.
Why your feedback matters here
New online casino brands appear regularly, and welcome offers, wagering requirements, and payment options can shift without much notice. Reader reports — someone flagging a withdrawal delay, an updated bonus term, or a licensing change — genuinely feed into how we keep listings like Raging Bull, Uptown Aces, and the rest of our ranked options current. If you've played on one of the sites we cover and something in our write-up doesn't match your experience, that's useful information, not a complaint we'd rather not hear.
Before you get in touch about a specific casino
A few quick checks save time on both ends:
- Confirm the casino is one we actually list — we only review, rank, and link the operators shown on this site
- Have the exact date and details of any bonus or transaction issue ready
- Check whether the casino's own terms and conditions page already answers the question — most wagering requirements, expiry dates, and withdrawal limits are spelled out there
- If it's a licensing or eligibility question, note which state you're playing from, since rules vary
Other ways to find what you need
Not every question needs an email. Our About Us page explains how the site approaches its reviews and ratings, and our Terms and Conditions page covers the legal basics of using the site itself. If your question is really about gambling safely rather than about us specifically, the responsible gambling page linked above is usually the faster route.
We read every message that comes in, even when we can't act on every request immediately. If you're reaching out about a review, a ranking, or something you've noticed on the site, email is the best starting point — and the more specific the detail, the more useful your message is to us.